Nigel Robinson is Director, York Operations based in the York, UK office of Thomson Reuters. Nigel manages a number of product content and content strategy initiatives for the Web of Science platform to deliver the critical information needed by customers, including the Data Citation Index, Zoological Record and the Regional Citation Index program. His responsibilities extend to bringing new content to the platform for these areas. Past experience includes leading the Zoological Record operation and heading the BIOSIS European help desk, supporting and educating customers in search and discovery of biological information. He has fulfilled a number of roles at Thomson Reuters, and previously at BIOSIS, in editorial content capture and indexing, customer support and education, and product management. Nigel holds a BSc (Hons) in Zoology, Physiology and Biochemistry from Reading University, UK.